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Find answers to common questions or get in touch with our support team.

Frequently asked questions

Quick answers to the most common questions about Eyemesh.

Eyemesh supports 13 formats: FBX, GLB, GLTF, OBJ, USDZ, USDA, USDC, USD, PLY, STL, ABC, 3DS, WRL, DAE, DXF, 3MF, and Unity Package. You can open these files directly or preview them via QuickLook in Finder.

Eyemesh requires macOS 26.0 (Tahoe) or later. It runs natively on both Apple Silicon and Intel Macs. A GPU with Metal support is required for 3D rendering.

If QuickLook previews for 3D files stop working, try resetting the QuickLook cache. Open Terminal and run:

qlmanage -r cache

You can also try resetting all QuickLook generators:

qlmanage -r

After running these commands, restart Finder (Option + right-click on the Finder icon in the Dock, then select Relaunch).

Open a 3D file in Eyemesh, then use the Export menu or toolbar button. You can export to:

  • PNG 4K — High-resolution screenshot with optional transparent background
  • MP4 360° — Turntable video of the model
  • USDZ — For AR viewing on iPhone/iPad
  • OBJ — Universal mesh format
  • STL — For 3D printing
  • GLB — For web and sharing

This usually happens when texture files are not in the expected location relative to the 3D file. Make sure:

  • Texture files (PNG, JPG, etc.) are in the same folder as the 3D file, or in a subfolder referenced by the model.
  • File paths in the model don't use absolute paths from another computer.
  • For GLTF/GLB files, textures are properly embedded or referenced.

Try re-exporting from your 3D software with textures embedded or with relative paths.

Eyemesh offers a 7-day free trial with full access to all features. After the trial period, you can purchase the app for $14.99 (one-time payment) to keep using it. No subscription required — it's yours forever, including all future updates.

Troubleshooting

Common solutions for technical issues.

Reset QuickLook cache

Fixes issues with missing or broken QuickLook previews.

qlmanage -r cache
Reset QuickLook generators

Re-registers all QuickLook plugins, including Eyemesh.

qlmanage -r
Relaunch Finder

Sometimes Finder needs a restart to pick up changes.

killall Finder
Check Eyemesh version

Make sure you're running the latest version from the Mac App Store.

Eyemesh > About Eyemesh

Still need help?

We're happy to help. Send us an email and we'll get back to you as soon as possible.

contact@prestapps.com